Refund Policy

Understand our refund terms before booking your Tanguar Haor tour.

We value your trust and aim to provide a smooth booking experience. This Refund Policy explains when and how you can request a refund for your tour booking.

Cancellation & Refund Rules:

7+ Days Before Tour:

80% refund

5+ Days Before Tour:

50% refund

3/3+ Days Before Tour:

30% refund

48 Hours Before Tour:

0% refund

Non-Refundable Cases:

No-show: (if you don't arrive for the tour)

Weather conditions (if the tour has already started)

Personal reasons for last-minute cancellations

If you decide to leave the tour midway for personal reasons.

Refund Process:

Request refund via WhatsApp or call us

Refunds processed within 3-7 working days

Amount refunded to original payment method

1/1+ Days Before Tour:

Emergency Cancellation (Force Majeure):

In case of sudden natural disasters (e.g., flash floods), government restrictions, or extreme weather warnings:

We reserve the right to cancel or postpone the trip for your safety.

In such cases, you can Reschedule your trip for a later date or receive a refund (excluding non-refundable costs like pre-booked boat or food advances).

Booking Money & Substitution:

Refund Calculations: Please note that the refund percentages apply to the Total Tour Price, not just the booking deposit.

Change of Traveler: You can transfer your booking to a friend or family member at least 48 hours before the trip by informing us in advance.

Refund Process:

Refund Calculations: Please note that the refund percentages apply to the Total Tour Price, not just the booking deposit.

Change of Traveler: You can transfer your booking to a friend or family member at least 48 hours before the trip by informing us in advance.

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